If your order doesn’t meet the correct pricing tier, it will be placed on hold until the issue is corrected.

This may happen if your order includes any of the following:

• Incorrect quantity selected for the pricing tier

• Multiple front designs placed under a single pricing tier

• Multiple front designs placed under a single pricing tier — each design must be ordered at its own quantity tier

⚠️ What does “on hold” mean?

• Production does not begin

• Your order will not move into the production queue

• Turnaround time is paused until pricing is corrected

✅ How do I fix it?

If your order is on hold:

• Message us with the correct quantity per design, or

• Let us know if you have multiple front designs

We’ll calculate the difference and send an invoice if needed.

Once pricing is corrected and any required invoices are paid, your order will move forward.

📌 Important reminders

• Bulk pricing applies per design, not across multiple designs

• Quantities must match the selected pricing tier

• Orders remain on hold until all pricing requirements are met

Yes, but each design must be ordered separately using its own quantity tier. Quantities do not combine across different designs.

Please review the image below carefully. If your order was not placed correctly, message us and we will help you sort it out.

If you ordered multiple different designs but selected the pricing tier based on your total quantity instead of each design's individual quantity, your order will be placed on hold until pricing is corrected.

Here's what happens next:

1. We will review your order and identify the correct pricing tier for each unique design

2. We will calculate the price difference based on what each design should have been charged

3. We will send you an invoice for the difference

4. Once the invoice is paid, your order will move forward into production

   
   

⚠️ Your order cannot move into production until the correct pricing is confirmed and any outstanding balance is paid.

To help us process this faster, please message us with:

• How many different designs you ordered

• The quantity for each design

Quick reminder on how pricing works:

Each unique design is priced based on its own quantity — not your total order quantity. Quantities from different designs do not combine.

Both laser engraving and sandblasting permanently etch your design into the glass.

Every glass starts with laser engraving.

Sandblasting is not a replacement for laser engraving. It is a second, optional finishing stage that enhances the final result.

⚠️ Sandblasting is only applicable to glassware. It is not available for tumblers, bottles, or non-glass products.

🔁 How the engraving process works

1. Laser engraving is done first on every glass

   This permanently marks your design onto the glass and creates the base engraving.

2. Sandblasting (if selected) is done after laser engraving

   This second stage etches the design deeper into the glass, refining edges and improving clarity.

Because of this process:

• All glasses are laser engraved

• Sandblasting simply enhances depth, detail, and finish

Laser Engraving (Standard on all glassware)

Laser engraving uses a high-powered laser to etch your design into the surface of the glass.

What it looks like

• Frosted white appearance

• Clean and professional finish

• Slightly lighter etch

Best for

• Bold logos

• Simple text

• High-contrast designs

• Most bulk and corporate logo orders

Laser engraving is included with every glass at no extra cost and works great for the majority of business branding needs.

Sandblasting (Premium etching upgrade)

Sandblasting is a second, more advanced step performed after laser engraving. It uses a high-pressure abrasive to carve the design deeper into the glass.

Key benefits of sandblasting

• Deeper etch for a more substantial feel

• Smoother edges and cleaner lines

• Sharper detail, especially on small text and fine elements

• More refined, high-end appearance

• Better clarity on intricate or complex logos

Best for

• Logos with small or detailed elements

• Fine line work

• Intricate text or emblems

• Executive gifts, awards, and premium corporate presentations

Sandblasting is often chosen when presentation matters and you want your logo to stand out with a more polished, upscale finish.

Which option should I choose?

Choose laser engraving if:

• Your logo is bold and simple

• You’re ordering in bulk

• You want a clean, professional standard finish

Choose sandblasting if:

• Your design has small text or intricate details

• You want a deeper, more refined engraving

• You’re ordering premium or executive-level corporate gifts

Short answer: No. Laser engraving does not add color.

The final look depends entirely on the material being engraved, not the design file colors.

Below is a breakdown by product type so you know exactly what to expect.

Laser Engraving on Glassware

(Beer glasses, wine glasses, whiskey glasses, shot glasses)

Laser engraving on glass etches the surface and creates a frosted white / etched look.

What you’ll see:

• Frosted white appearance

• Permanent, etched texture

• High contrast against clear glass

⚠️ Color is not possible on glass engraving.

Even if your logo is colored, the engraved result will always appear frosted white.

Laser Engraving on Stainless Steel Tumblers

(Powder-coated tumblers, mugs, bottles, travel cups)

For stainless steel tumblers, the laser removes the powder-coated color layer, exposing the raw stainless steel underneath.

What you’ll see:

• Metallic silver / stainless steel finish

• Clean, sharp contrast

⚠️ The engraved design will not match your logo color.

The result is always the natural stainless steel color beneath the coating.

Laser Engraving on Leatherette

(leatherette patches, leatherette coasters, leatherette tumblers)

Leatherette engraving results vary by color and material type.

Common results include:

• Black (most common)

• Silver

• Gold

Because leatherette is a layered material, the laser reveals the inner layer, which determines the final color.

⚠️  You can check the product listing photos to see the exact engraved color for each leatherette option.

The listing images accurately show how that specific color engraves.

‼️ Important Note About Design File Colors

Even if your design file includes:

• Full color

• Gradients

• Shading

• Multiple colors

➡️ All color information is ignored during engraving.

Laser engraving reads your design as:

• Engraved (black areas)

• Not engraved (white or transparent areas)

Your design will be converted to black and white to ensure clean, accurate engraving.

✅ What This Means Before You Order

• Laser engraving does not use ink or print color

• Color matching is not possible

• The final engraved look depends on the material

• All engravings are permanent and will not fade, peel, or wear off

Minor imperfections are normal and expected in glassware.

Glassware is made through a high-heat molding process, and small variations naturally occur during manufacturing. These are not defects and do not affect the quality, durability, or usability of the glass.

🔍 What types of imperfections may I see?

You may notice one or more of the following:

• Small air bubbles, including tiny bubbles near or along the rim

• Light surface marks or faint scratches

• Slight thickness variation around the rim

• Minor unevenness in the glass surface

These are natural characteristics of real glass, not defects.

🔍 Why do minor imperfections happen?

During the glassmaking process, molten glass is shaped, cooled, and finished. Because this process involves extreme heat and manual or semi-automated forming, slight variations can occur, including:

• Minor air bubbles within the glass

• Small surface marks or light scratches

• Slight thickness variation around the rim

• Subtle unevenness in the glass surface

These characteristics are common across commercial and premium glassware brands and are considered part of the natural glassmaking process.

⁉️ Will imperfections affect my engraving?

No.

• Engraving is permanent and unaffected by these variations

• We carefully place designs to avoid visible imperfections whenever possible

• Minor imperfections do not reduce engraving clarity or durability

Your logo or design will still engrave cleanly and professionally.

⁉️ Are these considered defects?

No.

Minor imperfections such as small bubbles or light surface marks are not considered defects and are not grounds for replacement.

Only true defects, such as:

• Cracked glass

• Chipped rims

• Structural damage

would qualify for replacement or resolution.

⁉️ Will imperfections be noticeable in everyday use?

In most cases:

• Imperfections are barely noticeable

• They do not affect the look or feel of the glass

• They do not impact performance or longevity

Once engraved and in use, these natural variations typically blend into the overall appearance.

📌 Quick summary

• Minor imperfections are normal in glassware

• They occur naturally during the glassmaking process

• They do not affect engraving quality or usability

• Designs are placed carefully to minimize visibility

• Only cracks or chips are considered defects

If you have concerns about your order or notice damage beyond normal imperfections, please contact us and we’ll be happy to help.

We include a small engraving on the bottom of most glassware to identify the craftsmanship and origin of the product.

This bottom mark:

• Helps distinguish authentic Custom Brand Depot glassware

• Reflects the quality and source of the glass

• Is placed only on the bottom, so it does not interfere with your logo, engraving area, or use of the glass

The bottom logo is intentionally subtle and is not visible during normal use or display.

Can the bottom logo be removed?

At this time, we do not remove or omit the bottom branding. All glassware is produced with this mark as part of our standard process.

Please note:

• The bottom logo does not affect functionality

• It does not impact your custom design

• It does not change the overall appearance of the glass when in use

By placing an order, you acknowledge and accept the presence of this standard bottom engraving.

We handle file submissions, previews, and proofs differently depending on the listing, so it’s important to review the Personalization section of the product page before ordering.

📌 Listings with a personalization link

Some listings include a personalization link where you can upload your design after placing your order. You will receive this link via email. These listings use a live preview tool that allows you to see your design on the product.

Example of a design that was uploaded to a personalization link

What you will see in the preview:

• Your uploaded design placed on the product

• The general position of the engraving

• An approximate engraving size

This preview serves as your final proof. Once the design is submitted through the personalization link, we proceed using the design shown.

If your listing includes a personalization preview link, you will see instructions like this in Etsy’s personalization section:

📌 Listings that require file submission through our form

Some listings do not include a personalization preview link. For these listings, you will be instructed to submit your logo or artwork through our design form after placing your order.

These listings do not include a live preview.

What happens after you submit your file:

• We review the file you provided

• We convert it into a laser-ready format if needed

• We send you the laser-ready file for confirmation

• We include the engraving size and placement details

  
  

This confirmation step ensures your design is prepared correctly before engraving begins.

We do not create visual mockups or product renderings for form-based submissions. Our focus is on preparing accurate, laser-ready files to ensure clean engraving and timely production.

If you would like a visual mockup for a form-based order, it can be requested for a $35 design fee. Please note that requesting a mockup may extend turnaround time.

If your listing includes a personalization preview link, you will see instructions like this in Etsy’s personalization section:

⚠️ Important Reminder

Always review the Personalization section on the listing to confirm:

• Where your design should be submitted

• Whether a live preview is included

  
  

Orders may be delayed if the design is submitted incorrectly.

We accept high-quality JPG or PNG files that meet the requirements below.

Accepted File Types

• JPG (.jpg / .jpeg)

• PNG (.png)

Minimum File Size & Quality

• At least 1000 × 1000 pixels

• High resolution and sharp

• Not blurry, pixelated, or stretched

Low-resolution files may engrave poorly and can delay production.

We also need the design to be laser-ready.

We can engrave most:

• Company logos

• Brand marks

• Text-only designs

• Simple graphics

If your file is laser-ready, it can move directly into production as long as the design isn’t trademarked. Please refer to the guide below to determine if your design is laser-ready or not.

⚠️ Important: How engraving reads your design

Laser engraving does not read color the same way a screen or printer does.

Engraving is processed in black and white only.

• All black or very dark areas of your design will be engraved

• White or transparent areas will NOT engrave

• Light colors may not engrave or may engrave inconsistently

• All color information is converted to black and white during engraving

Here's an example of a laser-ready file using our laser software:

To be clear, we can accept colored artwork, but designs must be one solid color only like the ones below:

After conversion to a laser-ready format, the logos above will appear like the examples shown below:

For best engraving results:

• The design must use one dark, solid color

• Light colors will not engrave reliably

• Gradients, shading, and multiple colors are not supported

  
  

If your design includes color, it will be converted to black and white before engraving.  Only the dark areas of the design will be engraved.

Best practice (strongly recommended)

Submit your design as:

• A black-and-white JPG or PNG file, or

• A high-contrast, dark-colored version of your logo

  
  

This reduces delays and avoids unexpected engraving results.

What to do if your file is trademarked or isn't laser-ready:

• Trademarked Artwork:

  
  

  If your design contains a trademarked or copyrighted logo, name, or image, you must:

  • Provide written permission or proof of authorization, or

  • Submit a different design

  
  

  Orders containing trademarked artwork cannot move forward without authorization.

  
  

• Not laser-ready artwork:

  
  

  If your file isn’t suitable for engraving, we’ll contact you to:

  
  

  • Request a revised file, or

  • Offer to convert the design for you (a design conversion fee may apply)

  
  

  Design conversion fees may apply up to $50, depending on artwork complexity.

  Orders remain on hold until an acceptable file is received or conversion is approved.

  
  

Designs may be declined, adjusted, placed on hold, or require a design fee if they include any of the following:

• Trademarked or copyrighted logos, artwork, or brand names without written permission or proof of authorization

• Photos, pictures, or portraits of people or animals

• Photos of finished items or products (including glasses with logos already applied, apparel, bottles, labels, signs, or printed materials) are not accepted as design files.

• Screenshots, web images, or copied images

• Design with extremely fine or thin lines

• Small text or intricate details that won’t remain legible after engraving

• Overly detailed crests, seals, or illustrations

• Shading, gradients, shadows, or multi-color elements

• Low-resolution, blurry, or pixelated images

How to Fix Your Design (If It Falls Into Any of the Categories Above)

If your design matches any of the issues listed above, your order will be put on hold until the artwork is corrected.

To move your order into production, please do one of the following:

Option 1: Submit a corrected, engraving-ready file

You may upload a revised design that meets our requirements:

• One color only (black or a single dark color)

• Bold, solid lines

• No gradients, shadows, or fine details

  
  

Preferred file types:

• High-resolution black-and-white JPG or PNG

• At least 1000 px x 1000 px

Option 2: Approve a design conversion (design fee may apply)

If you do not have a laser-ready file, we can:

• Convert your artwork to one color

• Simplify details for engraving

• Vectorize or clean up low-quality files

Design conversion fees may apply (up to $50) depending on complexity.

Important Clarifications

• A photo of a finished item (for example, a glass with a logo already engraved) is not a design file

• We require the original, raw artwork, not a photo or screenshot

• Designs that cannot be corrected or legally authorized will not be engraved

Orders will remain on hold until:

• A corrected file is submitted, or

• A design fee is approved

Bottom line

If your design appears in the list above, it does not mean we can’t help. It simply means the artwork needs to be fixed, simplified, edited, or recreated before engraving.

📌 Option 1: Revise Your File (No Additional Cost)

Your revised file must be:

• High-quality JPG or PNG

• At least 1000 × 1000 pixels

• One solid, dark color

• No gradients, shading, or multiple colors

Once a laser-ready file is received and approved, your order will move directly into production.

📌 Option 2: We Convert the Design for You (Design Fee Applies)

If you’re unable to revise the file yourself, we can rework and convert your design to be laser-ready.

Please note:

• A design conversion fee of up to $50 may apply

• The exact fee depends on the complexity of the artwork

• This fee covers manual cleanup, conversion, and engraving preparation

  
  

Your order will remain on hold until the design fee is approved and paid.

Please review the Design Fee section to see how much applies to your specific design before choosing this option.

⚠️ Important Notes

• Orders cannot move into production without a laser-ready file

• Files that are trademarked require written permission or must be changed

• Screenshots, photos, web images, and low-resolution files are not accepted

📌 Final Reminder

Before choosing either option, please re-read:

• What Is a Laser-Ready File

• Designs That Will Not Work

• Design Fee Information

This helps avoid delays, additional fees, and unexpected engraving results.

Yes, we can help create or modify a design, but please note that design services are not included with your order.

When a Design Fee Applies

A design fee applies if you need help with any of the following:

• Creating a logo or design from scratch

• Redrawing, tracing, or recreating artwork

• Cleaning up low-quality or blurry files

• Converting a non–laser-ready file into a laser-ready format

• Adjusting spacing, alignment, or layout beyond basic sizing

• Combining or modifying elements from multiple files

Design work requires manual setup to ensure clean, professional engraving results.

Design Fee Amount

• Design fees are up to $50, depending on the complexity of the request

• The exact fee will be confirmed before any work begins

• Your order will be placed on hold until the design fee is approved and paid

Please review the Design Fee section to see pricing examples and details.

What’s Included Without a Design Fee

No design fee is required when:

• You submit a laser-ready file

• Only basic resizing or placement is needed to fit the engraving area

• No redesign, cleanup, or artwork creation is required

How to Proceed

If you’d like us to create or modify a design:

1. Place your order

2. Send us your file or describe what you need

3. We’ll review your request and confirm whether a design fee applies

4. If needed, we’ll send an invoice before proceeding

⚠️ Important Notes

• We do not recreate trademarked or copyrighted designs without written permission

• Screenshots, photos, and web images cannot be used as final artwork

• Orders cannot move into production until design work is approved and completed

Design fees depend on what needs to be done to make your artwork laser-ready. Below is a breakdown of the most common situations and their corresponding fees.

All design fees are confirmed before work begins.

Here's an example of a design where design fee was applied to make it laser-ready:

Design Fee Breakdown

Small Revisions ($15)

Applies to minor adjustments only, such as:

• Inverting part of a design

• Simple layout tweaks

• Minor spacing or alignment changes

👉 $15 Design Fee Purchase Link

Artwork Needs Simplification ($35)

Applies when your file requires cleanup to engrave properly, including:

• Colored designs (more than one color)

• Shading, shadowing, or gradients

• Low-resolution, blurry, or pixelated files

Artwork is simplified and converted to a solid black design for engraving.

👉 $35 Design Fee Purchase Link

Intricate or Overly Detailed Designs ($40)

Applies to:

• Highly detailed logos or crests

• Designs with fine lines or dense elements that need simplification for clean engraving

👉 $35 Design Fee Purchase Link

No Design Provided / Full Creation (Up to $50)

Applies when:

• No usable design is provided

• A design must be created or rebuilt from scratch

Please message us first for a quote so we can review your request before proceeding.

Turnaround Time for Design Work

• Design setup typically takes 3–5 business days, depending on the complexity of the artwork.

• Orders remain on hold until design work is approved and completed.

‼️ What the Design Fee Covers (Important)

The design fee covers:

• Fixing, cleaning, and converting your artwork to be laser-ready

• Proper setup so your logo engraves cleanly on your selected product

• Once your logo is set up, you may reuse the same logo with us on future orders or on other items with no additional design fee, as long as the design remains unchanged.

What the Design Fee Does NOT Include

• The design fee does not include delivery of an editable or downloadable file

• If you would like to receive the file for use outside of our products, a $150 licensing fee applies

How Design Fees Are Applied

• Design fees are charged per unique design, not per item

• We review your file and confirm the fee before proceeding

• A custom invoice is sent for approval or you can use the purchase links above to proceed

• No design work begins without payment approval

Want to Avoid a Design Fee?

Submit a laser-ready file:

• High-quality JPG or PNG

• At least 1000 × 1000 pixels

• One solid, dark color

• No gradients, shading, or multiple colors

Please review the Design Fee and Laser-Ready File sections before uploading.

Short answer: No. Laser engraving does not add color.

The final look depends entirely on the material being engraved, not the design file colors.

Below is a breakdown by product type so you know exactly what to expect.

Laser Engraving on Glassware

(Beer glasses, wine glasses, whiskey glasses, shot glasses)

Laser engraving on glass etches the surface and creates a frosted white / etched look.

What you’ll see:

• Frosted white appearance

• Permanent, etched texture

• High contrast against clear glass

⚠️ Color is not possible on glass engraving.

Even if your logo is colored, the engraved result will always appear frosted white.

Laser Engraving on Stainless Steel Tumblers

(Powder-coated tumblers, mugs, bottles, travel cups)

For stainless steel tumblers, the laser removes the powder-coated color layer, exposing the raw stainless steel underneath.

What you’ll see:

• Metallic silver / stainless steel finish

• Clean, sharp contrast

⚠️ The engraved design will not match your logo color.

The result is always the natural stainless steel color beneath the coating.

Laser Engraving on Leatherette

(leatherette patches, leatherette coasters, leatherette tumblers)

Leatherette engraving results vary by color and material type.

Common results include:

• Black (most common)

• Silver

• Gold

Because leatherette is a layered material, the laser reveals the inner layer, which determines the final color.

⚠️  You can check the product listing photos to see the exact engraved color for each leatherette option.

The listing images accurately show how that specific color engraves.

‼️ Important Note About Design File Colors

Even if your design file includes:

• Full color

• Gradients

• Shading

• Multiple colors

➡️ All color information is ignored during engraving.

Laser engraving reads your design as:

• Engraved (black areas)

• Not engraved (white or transparent areas)

Your design will be converted to black and white to ensure clean, accurate engraving.

✅ What This Means Before You Order

• Laser engraving does not use ink or print color

• Color matching is not possible

• The final engraved look depends on the material

• All engravings are permanent and will not fade, peel, or wear off

If your logo is trademarked or copyrighted, do not submit it without first confirming your rights to use it. Trademark rules apply to all orders, including personal, bulk, and corporate orders.

Follow the steps below to know how to proceed.

📌 Step 1: Confirm ownership or rights

You may proceed without additional permission if:

• You own the business or brand the logo belongs to, or

• You created the logo yourself

In these cases, you can submit your logo as normal.

📌 Step 2: Determine if permission is required

Permission is required if the logo belongs to:

• Another company or brand

• A school, college, or university

• A sports team or league

• A government, military, or organizational insignia

• Any brand, mascot, or slogan you do not own

If you didn’t create the logo and don’t own the brand, it’s likely trademarked.

📌 Step 3: Provide authorization

If permission is required, you must provide written authorization or proof of license from the trademark owner before production can begin.

This may include:

• A licensing agreement

• Written permission from the brand owner

• Documentation showing authorized use

⛔ What happens if permission cannot be provided?

If ownership or authorization cannot be confirmed:

• Your order will be placed on hold

• We’ll ask you to submit a different design

• Production will not begin until the issue is resolved

You may choose to:

• Replace the logo with a non-trademarked design

• Use a text-only or original design instead

🧠 Important notes

• Purchasing a design fee does not override trademark restrictions

• We cannot recreate, modify, or adjust trademarked logos to bypass ownership rules

• Stock image licenses do not grant trademark usage rights

These policies protect both you and us from legal issues.

Quick summary

• Confirm whether you own or created the logo

• Provide authorization if the logo is not yours

• Orders remain on hold until rights are confirmed

• We cannot engrave trademarked logos without approval

It depends on how your design was submitted.

📌 Designs submitted through a personalization or live preview link

If your order includes a personalization or live preview link:

• The design you submit through the link is treated as your final design

• No approval is required to move into production

We may still send a final preview for confirmation only.

This preview does not require approval and is shared just in case you’d like to request a small revision.

If no changes are requested, production proceeds as scheduled.

📌 Designs submitted through our form

If your design was submitted through our design submission form:

• If the file is laser-ready, we typically send it directly to production

• A proof or preview may still be sent to:

  
  

  • Confirm placement

  • Confirm engraving size

  • Confirm the correct design was used

  
  

In most cases, no formal approval is required unless we contact you with a question or concern.

⚠️ Important notes

• Proofs are provided to confirm details, not to delay production

• If a revision is requested, it may affect turnaround time

• One (1) revision is included; additional revisions may require a design fee

📌 Final reminder

Submitting your design confirms that:

• The artwork is correct

• The spelling, layout, and logo are approved for engraving

Reviewing any preview we send promptly helps prevent delays.

Changes after approval are very limited especially if it's already sent to production.

Before production, we usually send a preview or proof for you to review. This is your opportunity to request changes.

📌 Before approval

• You may request up to one (1) revision at no additional charge

• This includes small adjustments such as placement, size, or layout

• Please request changes as soon as possible

If we don’t hear back within a reasonable timeframe, we’ll proceed with production to avoid delays.

⚠️ After approval

Once a design is approved or production has started:

• Changes may not be possible

• If changes are still possible, they may require:

  
  

  • A design fee

  • A production delay

  
  

This is especially true for requests that are time-consuming or require redesign work.

📌 Important reminders

• Approved designs are treated as final

• Delays in feedback delay production

• Reviewing your proof carefully before approval is critical

Yes, we can provide a photo of the first engraved item before completing the remaining items, but please note the following important details:

Photo Approval Option (Optional)

If you’d like to receive a photo of the first engraved item for approval before we proceed with the rest of the order:

• A $10 Photo Approval Fee applies

  This covers the additional production time, handling, and pause required while we wait for your approval.

• Click this link to purchase the $10 Photo Approval Fee

  
  

Production Timing & Delays

• Requesting a photo will delay production

  Your order is placed on hold after the first item is engraved until approval is received.

• Production will not continue until we receive your confirmation.

Phone Number Required

• Please make sure you’ve submitted a valid cell phone number with your order.

• We send approval photos via text message for the fastest turnaround.

  
  

⚠️ Quick Approval Is Critical

• Once the photo is sent, please keep an eye on your phone.

• Delays in approval will directly delay the rest of your order.

• If we do not receive a response within a reasonable timeframe, your order may remain on hold.

  
  

How to Request This Option

• Let us know before or immediately after placing your order that you’d like a photo of the first item.

• Click this link to purchase the $10 Photo Approval Fee

• Once paid, we’ll proceed with the first item and send the photo for approval.

📌 Important Note

This photo is intended to confirm logo placement, size, and overall appearance. It is not a redesign or revision step. Any changes requested after viewing the photo may require additional fees or further delays.

No. Delivery dates are not guaranteed. This includes the delivery dates shown by Etsy.

⚠️ Important notice about Etsy delivery dates

Etsy automatically generates estimated delivery dates using an automated system. These dates:

• Are not set by us

• Do not account for production queues, design approvals, or order complexity

• Often underestimate production time, especially for custom and bulk orders

• Are frequently inaccurate, particularly during peak seasons

Because of this, Etsy’s delivery dates should be treated as rough estimates only, not guaranteed arrival dates.

✅ What we guarantee:

• Your order will be produced according to the approved design

• Production begins only after all details and fees are confirmed

• Your order ships using the selected shipping method

• We communicate promptly if issues arise

❌ What we cannot guarantee:

• Exact delivery dates

• Carrier transit times

• Etsy’s estimated arrival dates

• On-time delivery once the order is in the carrier’s possession

⚠️ Shipping upgrades explained (important)

Even if you choose to upgrade your shipping, delivery dates are still not guaranteed.

Shipping upgrades:

• Reduce transit time after your order ships

• Do not shorten production or processing time

• Do not move your order ahead in the production queue

• Do not override carrier delays

• Do not guarantee delivery by a specific date

Once your order leaves our facility, the carrier controls the delivery timeline.

Even overnight, express, or expedited shipping services can experience delays due to:

• Weather conditions

• High shipment volume

• Peak seasons and holidays

• Carrier operational issues

Upgrading shipping improves speed when everything runs smoothly, but it does not guarantee an arrival date under any circumstance.

If your order has a strict deadline, please message us as soon as possible so we can confirm whether a shipping upgrade is still available and realistic based on your order’s current status.

‼️ Peak season impact (very important)

During peak seasons (holidays, gifting events, and high-volume periods):

• Production times are longer

• Carrier delays are more common

• Etsy’s estimated dates are often incorrect

Because of increased order volume and carrier congestion, delays are more likely during these periods.

If your order was placed during a peak season, please plan for extended processing and transit time. We strongly recommend allowing extra time beyond Etsy’s estimated dates.

📅 Have a strict deadline?

If your order needs to arrive by a specific date, please message us as soon as possible.

When you message us:

• Tell us your required delivery date

• We’ll confirm whether your timeline is realistic based on your order’s current status

• We’ll let you know if rush production or shipping upgrades are still available (if applicable)

Orders placed without prior deadline confirmation are assumed to have flexible delivery timing.

📌 Final reminder

• Etsy delivery dates are system-generated estimates

• Delivery timelines are not guaranteed

• We are not responsible for carrier delays

• We cannot honor Etsy’s estimated dates as firm deadlines

By placing an order, you acknowledge and accept that delivery dates, including those shown by Etsy, are estimates only.

If timing is critical, please message us as soon as possible so we can confirm whether your timeline is realistic based on your order’s current status.

Yes. If your order needs to arrive by a specific date, you must message us as soon as possible after placing your order.

Custom and bulk orders require production planning. Deadlines can only be evaluated before production begins and are not guaranteed unless reviewed and confirmed by our team.

⁉️ Why sharing your deadline matters

Letting us know your deadline immediately after ordering allows us to:

• Confirm whether your timeline is realistic based on current production volume

• Check available production capacity

• Recommend the most appropriate shipping option

• Determine whether rush production is still possible

• Prevent misunderstandings or missed expectations

Orders placed without a stated deadline are assumed to have flexible timing.

⚠️ Important note about Etsy delivery dates

Etsy automatically displays estimated delivery dates, but these:

• Are generated by Etsy’s system

• Do not reflect our actual production queue

• Often underestimate turnaround time for custom or bulk orders

Because of this, Etsy dates should not be used as deadlines.

🚨 What happens if a deadline is not shared?

If a deadline is not communicated promptly after ordering:

• We proceed using our standard processing timeline

• Rush production or shipping options may no longer be available

• Shipping upgrades alone may not resolve timing constraints

• We are not responsible if the order arrives later than expected

🚨 What if my order is time-sensitive?

If your order must arrive by a certain date:

• Message us immediately after placing your order

• Share your required delivery date

• Wait for confirmation that your timeline is feasible

If production has already started or your order has entered the production queue, deadline adjustments may no longer be possible.

📌 Final reminders

• Deadlines must be shared as soon as possible after ordering

• Delivery dates are not guaranteed

• Shipping upgrades do not guarantee arrival

• Peak seasons require significantly more lead time

By placing an order without promptly sharing a deadline, you acknowledge that no delivery date has been guaranteed.

If timing is critical, always message us right away so we can advise you based on your order’s current status.

Yes — we may accept rush orders, but rush availability is limited and not guaranteed.

Rush requests can only be evaluated before your order enters the production queue and depend on:

• Current production volume

• Order size and complexity

• Design readiness

• Your required delivery date

⁉️ How to request a rush (after ordering)

Before placing your order, message us with your required delivery date. We’ll review your request and confirm whether a rush option is available.

⚠️ Important rush order conditions

If a rush order is approved:

• A rush production fee may apply

• Upgraded shipping is usually required

• Rush orders must be paid in full before production begins

Rush fees help cover:

• Reprioritizing your order in our production queue

• Overtime production and additional labor

• Tight turnaround coordination

📌 Shipping and rush orders

• Shipping upgrades reduce transit time after the order ships

• Shipping upgrades do not guarantee delivery

• Carrier delays can still occur, even with express services

Rush production and shipping upgrades are separate charges and both may be required.

📌 Limitations to be aware of

• Not all products or quantities qualify for rush

• Peak seasons significantly limit rush availability

• Etsy’s estimated delivery dates cannot be used as deadlines

📌 Final reminders

• Rush requests must be reviewed before production begins

• Rush fees and shipping upgrades may apply

• Delivery dates are not guaranteed

• Orders placed without rush approval are processed under standard turnaround

If you’re working with a tight deadline, message us as soon as possible so we can confirm what’s realistic based on your order’s current status.

Changes are allowed only before your order enters the production queue.

Once an order is finalized and placed into the production queue, it is locked and must proceed as submitted.

📌 When changes ARE allowed

If your order is still in one of the following stages:

• Awaiting Design

• Ready for Production

You may request:

• Quantity corrections

• Design adjustments (within revision limits)

• Shipping upgrades

Please message us as soon as possible with your request.

📌 When changes are NOT allowed

If your order has entered the Production Queue or In Production:

• Changes are not possible

• This includes:

  
  

  • Quantity

  • Design

  • Shipping method

  
  

At this stage, materials are reserved and the order is locked to prevent production errors and delays.

⚠️ Important notes

• Any change may pause your order

• Quantity or shipping changes may require an additional invoice

• Design changes beyond the first revision may require a design fee

• Production timelines begin only after all details are finalized

Yes. Any requested change can affect your order timeline, depending on when the request is made and what needs to be changed.

Here’s how different changes may impact your order:

• Design revisions

  • May pause your order while revisions are made

  • Additional revisions beyond the first may require a design fee

  • Production does not resume until the design is finalized

  
  

• Quantity corrections

  • Orders are placed on hold until pricing is corrected

  • An invoice may be required for the price difference

  • Production resumes only after payment is received

  
  

• Shipping upgrades

  • May require an additional invoice

  • Shipping changes must be completed before the order enters the production queue

  
  

If a change is requested after your order is finalized or enters the production queue, it may no longer be possible.

📌 What to expect

• Any change may pause production temporarily

• Production timelines restart once all details are confirmed

• We’ll always notify you if a change affects timing or requires additional payment before proceeding

Responding promptly to messages and reviewing previews carefully helps keep your order on schedule.

In most cases, no.

Production is scheduled and materials are allocated based on the quantities submitted at checkout, so additional items cannot be added to an existing order.

📌 Limited exception

If you place an additional order immediately after your original order and before the first order enters the production queue, we may be able to process them together.

This is not guaranteed and depends on timing and production scheduling.

📌 Important reminders

• Additional items always require a new order

• Orders placed later may follow a separate production schedule

• Once an order enters the production queue, it is locked

We offer the following shipping options at checkout:

• Standard Shipping

  • Lowest-cost option

  • No delivery date guarantee

  
  

• Expedited / 2-Day Shipping

  • Faster transit after shipment

  • Best balance of speed and reliability

  
  

• Overnight Shipping

  • Fastest transit option once shipped

  • Best for time-sensitive orders

  
  

📌 Important clarification

Upgraded shipping only reduces transit time after your order ships.

It does not:

• Reduce production or processing time

• Move your order ahead in the production queue

• Guarantee delivery by a specific date

Production time and shipping time are separate and are calculated independently.

Your order will ship after production is completed.

Shipping timing depends on:

• Order size and customization complexity

• When your design and details were finalized

• Current production volume

• Whether your order was placed during a peak season

Please note:

• Production time and shipping time are separate

• Shipping speed applies only after your order ships

• Upgrading shipping does not shorten production time

Once your order ships:

• Etsy will automatically update your order status

• Tracking information will be provided

Orders do not ship immediately because custom production must be completed first.

Your order may not have shipped yet if it is in one of these stages:

• Awaiting design submission or approval

• Waiting for required design or setup fees to be paid

• In the production queue

• Currently being engraved or prepared for shipment

Important things to know:

• Etsy will continue to show your order as “Processing” until it ships

• Etsy does not show internal production stages

• Production time begins only after all order details are finalized

This is normal for custom and bulk orders.

No. Delivery dates are not guaranteed. This includes the delivery dates shown by Etsy.

⚠️ Important notice about Etsy delivery dates

Etsy automatically generates estimated delivery dates using an automated system. These dates:

• Are not set by us

• Do not account for production queues, design approvals, or order complexity

• Often underestimate production time, especially for custom and bulk orders

• Are frequently inaccurate, particularly during peak seasons

Because of this, Etsy’s delivery dates should be treated as rough estimates only, not guaranteed arrival dates.

✅ What we guarantee:

• Your order will be produced according to the approved design

• Production begins only after all details and fees are confirmed

• Your order ships using the selected shipping method

• We communicate promptly if issues arise

❌ What we cannot guarantee:

• Exact delivery dates

• Carrier transit times

• Etsy’s estimated arrival dates

• On-time delivery once the order is in the carrier’s possession

⚠️ Shipping upgrades explained (important)

Even if you choose to upgrade your shipping, delivery dates are still not guaranteed.

Shipping upgrades:

• Reduce transit time after your order ships

• Do not shorten production or processing time

• Do not move your order ahead in the production queue

• Do not override carrier delays

• Do not guarantee delivery by a specific date

Once your order leaves our facility, the carrier controls the delivery timeline.

Even overnight, express, or expedited shipping services can experience delays due to:

• Weather conditions

• High shipment volume

• Peak seasons and holidays

• Carrier operational issues

Upgrading shipping improves speed when everything runs smoothly, but it does not guarantee an arrival date under any circumstance.

If your order has a strict deadline, please message us as soon as possible so we can confirm whether a shipping upgrade is still available and realistic based on your order’s current status.

‼️ Peak season impact (very important)

During peak seasons (holidays, gifting events, and high-volume periods):

• Production times are longer

• Carrier delays are more common

• Etsy’s estimated dates are often incorrect

Because of increased order volume and carrier congestion, delays are more likely during these periods.

If your order was placed during a peak season, please plan for extended processing and transit time. We strongly recommend allowing extra time beyond Etsy’s estimated dates.

📅 Have a strict deadline?

If your order needs to arrive by a specific date, please message us as soon as possible.

When you message us:

• Tell us your required delivery date

• We’ll confirm whether your timeline is realistic based on your order’s current status

• We’ll let you know if rush production or shipping upgrades are still available (if applicable)

Orders placed without prior deadline confirmation are assumed to have flexible delivery timing.

📌 Final reminder

• Etsy delivery dates are system-generated estimates

• Delivery timelines are not guaranteed

• We are not responsible for carrier delays

• We cannot honor Etsy’s estimated dates as firm deadlines

By placing an order, you acknowledge and accept that delivery dates, including those shown by Etsy, are estimates only.

If timing is critical, please message us as soon as possible so we can confirm whether your timeline is realistic based on your order’s current status.

Yes. Shipping upgrades may be possible before your order enters the production queue.

If you want to upgrade:

• Message us immediately after ordering

• We’ll confirm whether an upgrade is still available

• An additional invoice may be required

Once an order enters the production queue, shipping changes may no longer possible.

No — unless you shared your required delivery date and we explicitly confirmed we could meet it.

Shipping upgrades on their own do not guarantee delivery.

Shipping upgrades:

• Reduce transit time after your order ships

• Do not shorten production or processing time

• Do not move your order ahead in the production queue

• Do not override carrier delays

Once your order ships, the carrier controls the delivery timeline.

Even overnight or express services may experience delays due to:

• Weather conditions

• Holidays and peak seasons

• High shipment volume

• Carrier operational issues

Upgrading shipping improves speed only when everything runs smoothly, but arrival dates are not guaranteed unless:

• You shared your required delivery date, and

• We reviewed it, and

• We confirmed in writing that your order could be completed in time

If no such confirmation was given, delivery dates remain estimates only.

You’ll receive tracking information only after your order has shipped.

Once your order ships:

• Etsy will automatically update your order status

• A tracking number will be added to your order

• You’ll receive a shipping notification from Etsy

At that point, delivery timing is controlled by the carrier.

This is normal and usually not a cause for concern.

After your order ships, tracking updates are controlled by the carrier, not by us or Etsy.

📌 Common reasons tracking may not update right away

• The shipping label was created, but the carrier has not scanned the package yet

• The package is waiting for its first pickup or scan

• Tracking updates are delayed during weekends or holidays

• Carrier systems are experiencing temporary delays

• High shipment volume during peak seasons

It’s common for tracking to show “Label created” or no movement for 24–48 hours after shipment.

⏱️ How long should I wait?

• Please allow 24–48 hours for the first tracking update after shipment

• During peak seasons or weekends, updates may take longer

❓ When should I contact you?

If your tracking hasn’t updated or shows an issue, we recommend contacting the carrier directly first, as they control tracking scans and delivery timelines.

You may also message us if:

• Tracking has not updated after 48 hours, or

• The carrier shows an exception, delay, or delivery issue

We’re happy to help review the tracking information and guide you on next steps, but carriers are best equipped to provide real-time updates once a package is in transit.

📌 Important reminders

• Tracking updates are handled by the carrier

• Delays in tracking scans do not mean your order is lost

• We cannot force carriers to update tracking in real time

This is common and usually not a cause for concern. Once your order ships, movement and tracking updates are controlled by the carrier, not by us.

📌 Common reasons a shipment may appear “stuck”

• The package is waiting for its first carrier scan after pickup

• The shipment is between carrier facilities and hasn’t been scanned yet

• Tracking updates are delayed due to high shipment volume

• Weekends or holidays slow scanning and transit

• Weather or regional disruptions are affecting carrier operations

It’s normal for tracking to show no movement for 24–48 hours, especially during peak seasons.

⏱️ What should I do first?

We recommend contacting the carrier directly for the most accurate, real-time information.

Carriers can see internal scans and routing details that aren’t visible online.

❓ When should I contact you?

You’re welcome to message us if:

• Tracking has shown no movement for more than 48 hours, or

• The carrier indicates an exception, delay, or delivery issue

We’re happy to help review the tracking and assist where possible, but carriers control transit and updates.

📌 Important reminders

• Lack of movement does not mean your shipment is lost

• Tracking updates can batch or appear all at once

• Carrier delays are outside our control

This can happen and is usually normal carrier routing behavior.

Once your order ships, the carrier controls routing and delivery, not us. Packages may temporarily move to a different city or facility before heading to the final destination.

📌 Common reasons this happens

• The carrier rerouted the package to a regional sorting hub

• The shipment is being transferred between carrier facilities

• The carrier optimized the route due to volume or capacity constraints

• Weather, congestion, or operational issues caused a temporary reroute

This does not mean your package was delivered to the wrong address.

⏱️ What should I do?

We recommend contacting the carrier directly for the most accurate, real-time information.

Carriers can confirm routing details and reassure you if the package is still en route.

❓ When should I contact you?

Please message us if:

• The carrier confirms an address error, or

• Tracking shows delivery completed to the wrong address

We’ll review the situation and assist as needed.

📌 Important reminders

• Temporary rerouting is common, especially during peak seasons

• Tracking addresses may appear confusing but often correct themselves

• We cannot change carrier routing once a package is in transit

This is more common than most people realize and does not automatically mean the package is lost.

Before contacting us, please:

• Check around your delivery location

• Ask neighbors, coworkers, or building management

• Allow up to 24 hours, as carriers sometimes mark packages delivered early

If the package is still missing:

• Contact the carrier directly to open a delivery inquiry

• Carriers can confirm GPS delivery scans and exact drop-off details

If the carrier confirms a delivery error, message us and we’ll help review next steps.

📌 Once a package is marked delivered, responsibility typically transfers to the carrier or recipient.

Yes, we do — however, additional shipping charges and limitations may apply.

Please be aware:

• Carrier options may be limited for PO boxes and APO addresses

• International shipments may involve:

  • Higher shipping costs

  • Customs duties or taxes (paid by the recipient)

  • Longer and less predictable transit times

  
  

Shipping cost differences:

Etsy displays estimated shipping costs only.

If the actual carrier cost exceeds Etsy’s estimate:

• We’ll contact you

• We may request payment for the shipping cost difference

• Orders may be placed on hold until resolved

If your order arrives damaged, please contact us within 48 hours of delivery.

What we’ll need:

• Clear photos of the damaged item(s)

• Photos of the shipping box and packaging

We’ll review the damage and determine the next steps, which may include:

• Replacement (when applicable)

• Carrier claim assistance

Important notes:

• Minor packaging wear does not always indicate product damage

• Transit damage is handled case by case

• Custom items are not refundable, but we will address verified shipping damage fairly

📌 What to do

If you believe the design engraved on your item is incorrect, please message us within 48 hours of delivery and include:

• Clear photos of the item(s) received

• A brief explanation of what appears incorrect

We’ll review the item against:

• The design you submitted, or

• The approved proof or preview (if applicable)

⚠️ Important

• If the item was engraved exactly as submitted or approved, it is considered correct

• Spelling, layout, sizing, and placement are engraved as provided

• Preference-based concerns (wanting the design larger, smaller, centered differently, etc.) are not considered errors

If a confirmed production error occurred on our end, we’ll work with you to resolve it appropriately.

📌 What to know

Yes. Laser engraving naturally varies, especially on glass and curved surfaces.

What’s normal:

• Glass engraving appears frosted white, not solid white

• Engraving depth and brightness can vary slightly from item to item

• Lighting, background color, and viewing angle affect how the engraving appears

• Natural glass variations can influence how light reflects through the engraving

Photos and screen previews may also look different than the engraving in person due to lighting and contrast.

⚠️ Important

• Minor variation in engraving brightness or depth is not considered a defect

• These variations do not affect durability, readability, or quality

• Items engraved exactly as submitted or approved are considered correct

No. Minor imperfections are normal and expected in glassware.

Glassware is produced using a high-heat molding process, and small variations naturally occur as the molten glass is formed, cooled, and finished. These characteristics are part of real glass and do not affect quality, durability, or usability.

📌 This information is also clearly stated:

• In the product listing, and

• In our Pre-Order FAQ under Product & Engraving Questions

📌 What types of minor imperfections may be present?

You may notice one or more of the following:

• Small air bubbles, including tiny bubbles near or along the rim

• Light surface marks or faint scratches

• Slight thickness variation around the rim

• Minor unevenness in the glass surface

These are natural characteristics of real glass, not defects.

📌 Why do these imperfections occur?

During the glassmaking process:

• Molten glass is shaped under extreme heat

• Glass cools and sets at slightly different rates

• Manual or semi-automated forming can introduce small variations

As a result, minor air bubbles, surface marks, or thickness differences may occur. These characteristics are common across both commercial and premium glassware brands and are considered standard within the industry.

📌 Will these imperfections affect my engraving?

No.

• Engraving is permanent and unaffected by these variations

• We carefully place designs to minimize visibility of natural imperfections whenever possible

• Minor glass variations do not reduce engraving clarity, durability, or professionalism

Your logo or design will still engrave cleanly and consistently.

⚠️ Are these considered defects?

No.

Minor imperfections such as small bubbles, light surface marks, or slight thickness variation are not considered defects and do not qualify for replacement.

Only true defects, such as:

• Cracked glass

• Chipped rims

• Structural damage

would qualify for review or resolution.

📌 Quick summary

• Minor imperfections are normal in glassware

• They are part of the natural glassmaking process

• They do not affect engraving quality or usability

• These details are disclosed in the listing and Pre-Order FAQ

• Only cracks or chips are considered defects

If you notice damage beyond normal manufacturing characteristics, please contact us within 48 hours of delivery and we’ll be happy to review it.

All items are custom-made and produced specifically for your order.

Returns or exchanges are accepted only if:

• The item arrived damaged, or

• There is a confirmed production error on our part

⚠️ Important

Returns or exchanges are not accepted for:

• Preference-based concerns

• Buyer-submitted design errors

• Changes of mind after delivery

• Assumptions about size, placement, or appearance

Custom items are final sale once produced.

Once your order ships, delivery timing is controlled by the carrier, not us.

Carrier delays can occur due to:

• Weather conditions

• High shipment volume

• Holidays and peak seasons

• Carrier operational or routing issues

⚠️ Important

• Delivery dates are not guaranteed

• Etsy’s estimated dates are not firm deadlines

• Carrier delays do not qualify for refunds, replacements, or remakes

⚠️ Is it normal for the base of a  glass to look uneven?

Yes. Slight unevenness or variation in the base of a glass is normal and can occur during the glass manufacturing process.

Glasses are made from molten glass and designed with thick, heavy bases for weight and stability. As the glass is formed and cooled, minor variations in thickness or internal leveling can naturally happen, even with high-quality glassware.

🔍 Why does this happen?

Glass is shaped at extremely high temperatures and then cooled. During this process:

• Molten glass may settle unevenly inside the mold

• Cooling and contraction can vary slightly

• Thick bases can develop small internal variations

These are standard manufacturing tolerances and are common across commercial and premium bar glassware.

⚠️ Does an uneven base mean the glass is defective?

No. This does not indicate a defect, damage, or low quality.

Minor base variation does not affect:

• Stability

• Safety

• Durability

• Engraving quality

• Everyday use

🔍 Is this common with other glassware brands?

Yes. This characteristic is found in many widely used whiskey glasses, including those used in bars, restaurants, and by major glass manufacturers.

📌 Does engraving make this more noticeable?

No. Engraving does not cause base unevenness.

Our team inspects each glass and engraves on the best visual side to ensure the design looks balanced and professional. Any internal or base variation exists in the glass prior to engraving.

⚠️ Why don’t you use perfectly uniform glass bases?

Achieving perfect uniformity in glassware is not feasible in mass production, and minor thickness variations are considered normal manufacturing tolerances.

Glassware that appears perfectly uniform typically requires thinner glass, which can:

• Reduce durability

• Increase air bubbles

• Result in weaker engraving quality

We prioritize strength, engraving quality, and long-term use over cosmetic perfection.

🔍 Should I be concerned?

In most cases, these variations are only noticeable upon close inspection and do not affect normal use.

If you are extremely particular about base or internal uniformity, custom-engraved glassware may not be the best fit, as all glass manufacturing involves natural variation.

📌 Final note

Glass is a naturally variable material. Small differences in the base or interior are a normal characteristic of real glass, not a flaw.