Yes, but each design is priced separately based on its own quantity tier. Quantities do not combine across different designs.

Please review the guidelines below carefully so your order can move into production without delays.

Both laser engraving and sandblasting permanently etch your design into the glass.

Every glass starts with laser engraving.

Sandblasting is not a replacement for laser engraving. It is a second, optional finishing stage that enhances the final result.

⚠️ Sandblasting is only applicable to glassware. It is not available for tumblers, bottles, or non-glass products.

🔁 How the engraving process works

1. Laser engraving is done first on every glass

   This permanently marks your design onto the glass and creates the base engraving.

2. Sandblasting (if selected) is done after laser engraving

   This second stage etches the design deeper into the glass, refining edges and improving clarity.

Because of this process:

• All glasses are laser engraved

• Sandblasting simply enhances depth, detail, and finish

Laser Engraving (Standard on all glassware)

Laser engraving uses a high-powered laser to etch your design into the surface of the glass.

What it looks like

• Frosted white appearance

• Clean and professional finish

• Slightly lighter etch

Best for

• Bold logos

• Simple text

• High-contrast designs

• Most bulk and corporate logo orders

Laser engraving is included with every glass at no extra cost and works great for the majority of business branding needs.

Sandblasting (Premium etching upgrade)

Sandblasting is a second, more advanced step performed after laser engraving. It uses a high-pressure abrasive to carve the design deeper into the glass.

Key benefits of sandblasting

• Deeper etch for a more substantial feel

• Smoother edges and cleaner lines

• Sharper detail, especially on small text and fine elements

• More refined, high-end appearance

• Better clarity on intricate or complex logos

Best for

• Logos with small or detailed elements

• Fine line work

• Intricate text or emblems

• Executive gifts, awards, and premium corporate presentations

Sandblasting is often chosen when presentation matters and you want your logo to stand out with a more polished, upscale finish.

Which option should I choose?

Choose laser engraving if:

• Your logo is bold and simple

• You’re ordering in bulk

• You want a clean, professional standard finish

Choose sandblasting if:

• Your design has small text or intricate details

• You want a deeper, more refined engraving

• You’re ordering premium or executive-level corporate gifts

Short answer: No. Laser engraving does not add color.

The final look depends entirely on the material being engraved, not the design file colors.

Below is a breakdown by product type so you know exactly what to expect.

Laser Engraving on Glassware

(Beer glasses, wine glasses, whiskey glasses, shot glasses)

Laser engraving on glass etches the surface and creates a frosted white / etched look.

What you’ll see:

• Frosted white appearance

• Permanent, etched texture

• High contrast against clear glass

⚠️ Color is not possible on glass engraving.

Even if your logo is colored, the engraved result will always appear frosted white.

Laser Engraving on Stainless Steel Tumblers

(Powder-coated tumblers, mugs, bottles, travel cups)

For stainless steel tumblers, the laser removes the powder-coated color layer, exposing the raw stainless steel underneath.

What you’ll see:

• Metallic silver / stainless steel finish

• Clean, sharp contrast

⚠️ The engraved design will not match your logo color.

The result is always the natural stainless steel color beneath the coating.

Laser Engraving on Leatherette

(leatherette patches, leatherette coasters, leatherette tumblers)

Leatherette engraving results vary by color and material type.

Common results include:

• Black (most common)

• Silver

• Gold

Because leatherette is a layered material, the laser reveals the inner layer, which determines the final color.

⚠️  You can check the product listing photos to see the exact engraved color for each leatherette option.

The listing images accurately show how that specific color engraves.

‼️ Important Note About Design File Colors

Even if your design file includes:

• Full color

• Gradients

• Shading

• Multiple colors

➡️ All color information is ignored during engraving.

Laser engraving reads your design as:

• Engraved (black areas)

• Not engraved (white or transparent areas)

Your design will be converted to black and white to ensure clean, accurate engraving.

✅ What This Means Before You Order

• Laser engraving does not use ink or print color

• Color matching is not possible

• The final engraved look depends on the material

• All engravings are permanent and will not fade, peel, or wear off

Laser engraving works best with simple, black and white designs.

Engraving does not print color — it removes material — so designs must be clear and high contrast.

This is especially important for bulk and business orders, where consistency matters.

✅ Designs that engrave best

Black and white artwork

• One solid color (black) on a white or transparent background

• Black areas engrave

• White or transparent areas do not engrave

Any color information is ignored and converted to black and white during engraving.

✅ Simple logos

• Bold logos with clear shapes

• Minimal fine detail

• Strong contrast

Simple logos engrave more cleanly and consistently, especially at smaller sizes.

✅ Text-based designs

• Company names

• Short phrases

• Names, titles, or departments

Clean, easy-to-read fonts work best. Very thin or decorative fonts may lose detail when engraved.

✅  High-contrast designs

• Dark, solid elements

• Clear separation between engraved and non-engraved areas

• No subtle transitions

High contrast ensures a crisp, professional engraving result.

⚠️ Designs that may need adjustment

The following designs may require revision or a design fee before engraving:

• Photos or portraits

• Screenshots or web images

• Multi-color artwork

• Shading, gradients, or shadows

• Extremely thin lines or very small text

• Low-resolution or blurry files

• Overly detailed crests or seals

These designs often don’t translate well to engraving without simplification.

📎 File guidelines

For best results, submit:

• Black and white artwork

• One-color designs

• High-resolution PNG or JPG files

• Vector files (SVG, AI, EPS) when available

🔍 Need more details?

If you’re unsure whether your design will work, please refer to our DESIGN CONCERNS FAQ for a more detailed breakdown of:

• What files are accepted

• What designs may be declined or revised

• When design fees apply

Minor imperfections are normal and expected in glassware.

Glassware is made through a high-heat molding process, and small variations naturally occur during manufacturing. These are not defects and do not affect the quality, durability, or usability of the glass.

🔍 What types of imperfections may I see?

You may notice one or more of the following:

• Small air bubbles, including tiny bubbles near or along the rim

• Light surface marks or faint scratches

• Slight thickness variation around the rim

• Minor unevenness in the glass surface

These are natural characteristics of real glass, not defects.

🔍 Why do minor imperfections happen?

During the glassmaking process, molten glass is shaped, cooled, and finished. Because this process involves extreme heat and manual or semi-automated forming, slight variations can occur, including:

• Minor air bubbles within the glass

• Small surface marks or light scratches

• Slight thickness variation around the rim

• Subtle unevenness in the glass surface

These characteristics are common across commercial and premium glassware brands and are considered part of the natural glassmaking process.

⁉️ Will imperfections affect my engraving?

No.

• Engraving is permanent and unaffected by these variations

• We carefully place designs to avoid visible imperfections whenever possible

• Minor imperfections do not reduce engraving clarity or durability

Your logo or design will still engrave cleanly and professionally.

⁉️ Are these considered defects?

No.

Minor imperfections such as small bubbles or light surface marks are not considered defects and are not grounds for replacement.

Only true defects, such as:

• Cracked glass

• Chipped rims

• Structural damage

would qualify for replacement or resolution.

⁉️ Will imperfections be noticeable in everyday use?

In most cases:

• Imperfections are barely noticeable

• They do not affect the look or feel of the glass

• They do not impact performance or longevity

Once engraved and in use, these natural variations typically blend into the overall appearance.

📌 Quick summary

• Minor imperfections are normal in glassware

• They occur naturally during the glassmaking process

• They do not affect engraving quality or usability

• Designs are placed carefully to minimize visibility

• Only cracks or chips are considered defects

If you have concerns about your order or notice damage beyond normal imperfections, please contact us and we’ll be happy to help.

We include a small engraving on the bottom of most glassware to identify the craftsmanship and origin of the product.

This bottom mark:

• Helps distinguish authentic Custom Brand Depot glassware

• Reflects the quality and source of the glass

• Is placed only on the bottom, so it does not interfere with your logo, engraving area, or use of the glass

The bottom logo is intentionally subtle and is not visible during normal use or display.

Can the bottom logo be removed?

At this time, we do not remove or omit the bottom branding. All glassware is produced with this mark as part of our standard process.

Please note:

• The bottom logo does not affect functionality

• It does not impact your custom design

• It does not change the overall appearance of the glass when in use

By placing an order, you acknowledge and accept the presence of this standard bottom engraving.

You can order different designs. The key rule is simple:

Each design must be ordered separately using its own quantity tier.

Quantities from different designs do not combine. Each design is priced based on its own quantity — not your total order.

Design fees apply only if your artwork needs work to make it laser-ready. The exact fee depends on what adjustments are required.

You may purchase a design fee as long as you know which category your design falls under. If you’re unsure, we recommend waiting for our confirmation first.

Step 1: Submit your file

Send your logo or artwork using the method listed on the listing page. You can check it under the personalization section as shown below:

• Upload through the personalization preview link, or

• Submit via our design form:

  👉 https://bit.ly/CBDform

Step 2: Identify where your design falls

After submitting your file, either:

• Wait for us to confirm the required design fee, or

• Review the Design Fee Breakdown below and match your artwork to the correct category

Each category has a specific fee and a direct purchase link.

Step 3: Purchase the correct design fee

Once you know where your design falls, purchase only the applicable design fee using the provided link.

⚠️ Please avoid guessing. Purchasing the correct fee helps prevent delays.

Step 4: Design setup and approval

After payment:

• We convert your artwork into a laser-ready file

• We confirm engraving size and placement when applicable

• Your order moves forward once everything is approved

Design Fee Breakdown

Small Revisions ($15)

Applies to minor adjustments only, such as:

• Inverting part of a design

• Simple layout tweaks

• Minor spacing or alignment changes

👉 $15 Design Fee Purchase Link

Artwork Needs Simplification ($35)

Applies when your file requires cleanup to engrave properly, including:

• Colored designs (more than one color)

• Shading, shadowing, or gradients

• Low-resolution, blurry, or pixelated files

Artwork is simplified and converted to a solid black design for engraving.

👉 $35 Design Fee Purchase Link

Intricate or Overly Detailed Designs ($40)

Applies to:

• Highly detailed logos or crests

• Designs with fine lines or dense elements that need simplification for clean engraving

👉 $35 Design Fee Purchase Link

No Design Provided / Full Creation (Up to $50)

Applies when:

• No usable design is provided

• A design must be created or rebuilt from scratch

Please message us first for a quote so we can review your request before proceeding.

Turnaround Time for Design Work

• Design setup typically takes 3–5 business days, depending on the complexity of the artwork.

• Orders remain on hold until design work is approved and completed.

‼️ What the Design Fee Covers (Important)

The design fee covers:

• Fixing, cleaning, and converting your artwork to be laser-ready

• Proper setup so your logo engraves cleanly on your selected product

• Once your logo is set up, you may reuse the same logo with us on future orders or on other items with no additional design fee, as long as the design remains unchanged.

What the Design Fee Does NOT Include

• The design fee does not include delivery of an editable or downloadable file

• If you would like to receive the file for use outside of our products, a $150 licensing fee applies

How Design Fees Are Applied

• Design fees are charged per unique design, not per item

• We review your file and confirm the fee before proceeding

• A custom invoice is sent for approval or you can use the purchase links above to proceed

• No design work begins without payment approval

Want to Avoid a Design Fee?

Submit a laser-ready file:

• High-quality JPG or PNG

• At least 1000 × 1000 pixels

• One solid, dark color

• No gradients, shading, or multiple colors

Please review the Design Fee and Laser-Ready File sections before uploading.

We handle file submissions, previews, and proofs differently depending on the listing, so it’s important to review the Personalization section of the product page before ordering.

📌 Listings with a personalization link

Some listings include a personalization link where you can upload your design after placing your order. You will receive this link via email. These listings use a live preview tool that allows you to see your design on the product.

Example of a design that was uploaded to a personalization link

What you will see in the preview:

• Your uploaded design placed on the product

• The general position of the engraving

• An approximate engraving size

This preview serves as your final proof. Once the design is submitted through the personalization link, we proceed using the design shown.

If your listing includes a personalization preview link, you will see instructions like this in Etsy’s personalization section:

📌 Listings that require file submission through our form

Some listings do not include a personalization preview link. For these listings, you will be instructed to submit your logo or artwork through our design form after placing your order.

These listings do not include a live preview.

What happens after you submit your file:

• We review the file you provided

• We convert it into a laser-ready format if needed

• We send you the laser-ready file for confirmation

• We include the engraving size and placement details

  
  

This confirmation step ensures your design is prepared correctly before engraving begins.

We do not create visual mockups or product renderings for form-based submissions. Our focus is on preparing accurate, laser-ready files to ensure clean engraving and timely production.

If you would like a visual mockup for a form-based order, it can be requested for a $35 design fee. Please note that requesting a mockup may extend turnaround time.

If your listing includes a personalization preview link, you will see instructions like this in Etsy’s personalization section:

⚠️ Important Reminder

Always review the Personalization section on the listing to confirm:

• Where your design should be submitted

• Whether a live preview is included

  
  

Orders may be delayed if the design is submitted incorrectly.

Yes, we can provide a photo of the first engraved item before completing the remaining items, but please note the following important details:

Photo Approval Option (Optional)

If you’d like to receive a photo of the first engraved item for approval before we proceed with the rest of the order:

• A $10 Photo Approval Fee applies

  This covers the additional production time, handling, and pause required while we wait for your approval.

• Click this link to purchase the $10 Photo Approval Fee

  
  

Production Timing & Delays

• Requesting a photo will delay production

  Your order is placed on hold after the first item is engraved until approval is received.

• Production will not continue until we receive your confirmation.

Phone Number Required

• Please make sure you’ve submitted a valid cell phone number with your order.

• We send approval photos via text message for the fastest turnaround.

  
  

⚠️ Quick Approval Is Critical

• Once the photo is sent, please keep an eye on your phone.

• Delays in approval will directly delay the rest of your order.

• If we do not receive a response within a reasonable timeframe, your order may remain on hold.

  
  

How to Request This Option

• Let us know before or immediately after placing your order that you’d like a photo of the first item.

• Click this link to purchase the $10 Photo Approval Fee

• Once paid, we’ll proceed with the first item and send the photo for approval.

📌 Important Note

This photo is intended to confirm logo placement, size, and overall appearance. It is not a redesign or revision step. Any changes requested after viewing the photo may require additional fees or further delays.

If your logo is trademarked or copyrighted, do not submit it without first confirming your rights to use it. Trademark rules apply to all orders, including personal, bulk, and corporate orders.

Follow the steps below to know how to proceed.

📌 Step 1: Confirm ownership or rights

You may proceed without additional permission if:

• You own the business or brand the logo belongs to, or

• You created the logo yourself

In these cases, you can submit your logo as normal.

📌 Step 2: Determine if permission is required

Permission is required if the logo belongs to:

• Another company or brand

• A school, college, or university

• A sports team or league

• A government, military, or organizational insignia

• Any brand, mascot, or slogan you do not own

If you didn’t create the logo and don’t own the brand, it’s likely trademarked.

📌 Step 3: Provide authorization

If permission is required, you must provide written authorization or proof of license from the trademark owner before production can begin.

This may include:

• A licensing agreement

• Written permission from the brand owner

• Documentation showing authorized use

⛔ What happens if permission cannot be provided?

If ownership or authorization cannot be confirmed:

• Your order will be placed on hold

• We’ll ask you to submit a different design

• Production will not begin until the issue is resolved

You may choose to:

• Replace the logo with a non-trademarked design

• Use a text-only or original design instead

🧠 Important notes

• Purchasing a design fee does not override trademark restrictions

• We cannot recreate, modify, or adjust trademarked logos to bypass ownership rules

• Stock image licenses do not grant trademark usage rights

These policies protect both you and us from legal issues.

Quick summary

• Confirm whether you own or created the logo

• Provide authorization if the logo is not yours

• Orders remain on hold until rights are confirmed

• We cannot engrave trademarked logos without approval

No. Delivery dates are not guaranteed. This includes the delivery dates shown by Etsy.

⚠️ Important notice about Etsy delivery dates

Etsy automatically generates estimated delivery dates using an automated system. These dates:

• Are not set by us

• Do not account for production queues, design approvals, or order complexity

• Often underestimate production time, especially for custom and bulk orders

• Are frequently inaccurate, particularly during peak seasons

Because of this, Etsy’s delivery dates should be treated as rough estimates only, not guaranteed arrival dates.

✅ What we guarantee:

• Your order will be produced according to the approved design

• Production begins only after all details and fees are confirmed

• Your order ships using the selected shipping method

• We communicate promptly if issues arise

❌ What we cannot guarantee:

• Exact delivery dates

• Carrier transit times

• Etsy’s estimated arrival dates

• On-time delivery once the order is in the carrier’s possession

⚠️ Shipping upgrades explained (important)

Even if you choose to upgrade your shipping, delivery dates are still not guaranteed.

Shipping upgrades:

• Reduce transit time after your order ships

• Do not shorten production or processing time

• Do not move your order ahead in the production queue

• Do not override carrier delays

• Do not guarantee delivery by a specific date

Once your order leaves our facility, the carrier controls the delivery timeline.

Even overnight, express, or expedited shipping services can experience delays due to:

• Weather conditions

• High shipment volume

• Peak seasons and holidays

• Carrier operational issues

Upgrading shipping improves speed when everything runs smoothly, but it does not guarantee an arrival date under any circumstance.

If you have a strict deadline, please message us before ordering so we can confirm whether your timeline is realistic before you place your order.

‼️ Peak season impact (very important)

During peak seasons (holidays, gifting events, and high-volume periods):

• Production times are longer

• Carrier delays are more common

• Etsy’s estimated dates are often incorrect

We strongly recommend placing orders earlier than needed during these periods.

📅 Have a strict deadline?

If your order must arrive by a specific date:

1. Message us before ordering

2. Confirm whether your deadline is realistic

3. Ask about rush production or shipping options (if available)

Orders placed without prior confirmation are assumed to have flexible delivery timing.

📌 Final reminder

• Etsy delivery dates are system-generated estimates

• Delivery timelines are not guaranteed

• We are not responsible for carrier delays

• We cannot honor Etsy’s estimated dates as firm deadlines

By placing an order, you acknowledge and accept that delivery dates, including those shown by Etsy, are estimates only.

If timing is important, always contact us before placing your order so we can help you plan accordingly.

Yes. If you have a specific deadline, you must contact us before placing your order.

Custom and bulk orders require production planning, and we cannot guarantee timelines unless your deadline is reviewed and approved in advance.

⁉️ Why sharing your deadline matters

Sharing your deadline before ordering allows us to:

• Confirm whether your timeline is realistic

• Check current production capacity

• Recommend the correct shipping option

• Determine if rush production is available

• Prevent delays or missed expectations

Orders placed without a stated deadline are assumed to have flexible timing.

⚠️ Important note about Etsy delivery dates

Etsy automatically displays estimated delivery dates, but these:

• Are generated by Etsy’s system

• Do not reflect our actual production queue

• Often underestimate turnaround time for custom or bulk orders

Because of this, Etsy dates should not be used as deadlines.

🚨 What happens if you don’t share your deadline?

If a deadline is not shared before ordering:

• We proceed based on our standard processing timeline

• Rush options may no longer be available

• We are not responsible if the order arrives later than expected

• Shipping upgrades alone may not resolve timing issues

🚨 What if my order is time-sensitive?

If your order must arrive by a certain date:

1. Message us before placing the order

2. Share your required delivery date

3. Wait for confirmation that we can meet it

4. Only place your order after approval

📌 Final reminders

• Deadlines must be disclosed before ordering

• Delivery dates are never guaranteed

• Shipping upgrades do not guarantee arrival

• Peak seasons require earlier planning

By placing an order without messaging us first, you acknowledge that no deadline has been guaranteed.

If timing matters, always reach out before checkout so we can guide you properly.

Possibly — but it must be confirmed before you place your order.

Custom and bulk orders require production scheduling, and meeting a specific deadline depends on:

• Order quantity

• Design readiness and approval timing

• Current production volume

• The date you need the items delivered

📌 Step 1: Message us before ordering

Before placing your order, send us:

• The product you want

• The total quantity

• Your required delivery date

• Your shipping destination

We’ll review your request and let you know whether your timeline is achievable.

📌 Step 2: Understand that rush fees may apply

If your deadline is sooner than our standard turnaround allows:

• A rush production fee may be required

• Rush availability depends on current production capacity

• Rush orders are not guaranteed and must be approved in advance

Rush fees help cover:

• Overtime production

• Reprioritizing your order in the queue

• Additional handling and coordination

📌 Step 3: Shipping upgrades are usually required

Meeting a tight deadline often also requires:

• Expedited or express shipping

• Shipping upgrades are separate from rush production fees

• Upgraded shipping reduces transit time after the order ships

Please note:

• Shipping upgrades do not speed up production on their own

• Even with upgrades, delivery dates are not guaranteed

⚠️ Important limitations

• Etsy’s estimated delivery dates are not reliable for deadline planning

• Carrier delays, weather, and peak seasons can still impact delivery

• Larger orders may require longer production time, even with rush options

📌 Final reminders

• Deadlines must be discussed before ordering

• Rush fees and shipping upgrades may be required

• Delivery dates are never guaranteed

• Orders placed without approval are assumed to have flexible timing

If you have a deadline, message us first and we’ll tell you honestly whether we can meet it and what options are available.

Yes — we may accept rush orders, but rush availability is limited and not guaranteed.

Rush orders must be approved before you place your order and depend on:

• Current production volume

• Order size and complexity

• Design readiness

• Your required delivery date

⁉️ How to request a rush order

Before placing your order, message us with:

• The product you want

• The quantity

• Your required delivery date

• Your shipping destination

We’ll review your request and confirm whether a rush option is available.

⚠️ Important rush order conditions

If a rush order is approved:

• A rush production fee may apply

• Upgraded shipping is usually required

• Rush orders must be paid in full before production begins

Rush fees help cover:

• Reprioritizing your order in our production queue

• Overtime production and additional labor

• Tight turnaround coordination

📌 Shipping and rush orders

• Shipping upgrades reduce transit time after the order ships

• Shipping upgrades do not guarantee delivery

• Carrier delays can still occur, even with express services

Rush production and shipping upgrades are separate charges and both may be required.

📌 Limitations to be aware of

• Not all products or quantities qualify for rush

• Peak seasons significantly limit rush availability

• Etsy’s estimated delivery dates cannot be used as deadlines

📌 Final reminders

• Rush orders must be approved before ordering

• Rush fees and shipping upgrades may apply

• Delivery dates are not guaranteed

• Orders placed without approval are processed under standard turnaround

If you’re working with a tight deadline, message us first and we’ll let you know honestly what’s possible.

Rushing an order is possible only in certain situations and must be approved before you place your order. Even with rush options, delivery dates are never guaranteed.

Follow the steps below to give your order the best chance of arriving on time.

📌 Step 1: Contact us before ordering (required)

Before placing your order, message us with:

• The product you want

• The total quantity

• Your required delivery date

• Your shipping destination

We’ll review current production capacity and let you know if a rush option is available.

📌 Step 2: Get rush approval

Rush orders are not automatic.

We must first confirm:

• That your order can be prioritized in the production queue

• That your artwork is ready or can be approved quickly

• That the order size can be completed within your timeline

If we confirm it’s possible, we’ll explain the required next steps.

📌 Step 3: Pay rush production fees (if applicable)

If approved, a rush production fee may apply.

Rush fees help cover:

• Reprioritizing your order ahead of others

• Overtime production and additional labor

• Tight scheduling coordination

Rush fees are separate from shipping costs.

📌 Step 4: Upgrade your shipping (invoice-based)

Most rush orders also require upgraded shipping.

In most cases:

• We will send you an invoice for the upgraded shipping cost

• Shipping upgrades are calculated based on order size and destination

• Payment must be completed before the order can ship

Important notes:

• Shipping upgrades reduce transit time after the order ships

• They do not speed up production on their own

• Carrier delays can still occur, even with express services

📌 Step 5: Submit and approve your design immediately

To avoid delays:

• Submit your artwork right after ordering

• Respond quickly to any design questions

• Approve files or confirmations as soon as they’re sent

Delays in approval may cancel rush eligibility.

⚠️ Important limitations

• Peak seasons significantly limit rush availability

• Etsy’s estimated delivery dates are not reliable

📌 Final reminders

• Rush requests must be approved before ordering

• Rush fees and shipping upgrades may apply

• Upgraded shipping is typically invoiced separately

• Delivery dates shown by Etsy are never guaranteed

• Orders placed without rush approval follow standard turnaround

If your order is time-sensitive, message us first and we’ll confirm what’s possible before you place your order.