Etsy Pre-Order FAQs

We can work with most company logos, brand marks, text-only designs, and simple graphics.

For laser engraving

Laser engraving is processed in black and white only. All black or dark areas engrave. White or transparent areas do not. Light colors and gradients are not supported.

Here is an example of a laser-ready file in our laser software:

We can accept colored artwork, but for laser engraving designs must be one solid color only, like the examples below:

After conversion to laser-ready format, those logos will appear like this:

For UV color printing

UV printing reproduces your design in full color, including multi-color logos, gradients, photos, portraits, and detailed artwork. This is the required method for any portrait or photo of a person or animal. Submit your file in full color. PNG with a transparent background works best.

A laser-ready file is artwork that can be engraved exactly as submitted with no edits, cleanup, or redesign required.

• One solid, dark color (black preferred)
• No gradients, shading, or multiple colors
• High-resolution JPG or PNG, at least 1000 x 1000 pixels
• Sharp, not blurry, pixelated, or stretched

For laser engraving

• JPG or PNG, minimum 1000 x 1000 pixels
• One solid dark color, no gradients
• High resolution and sharp

For UV color printing

• PNG with transparent background preferred, or JPG
• Full color, minimum 1000 x 1000 pixels, high resolution

Low-resolution files may produce poor results and can delay production.

Designs may be declined, placed on hold, or require a fee if they include:

• Trademarked or copyrighted logos without written permission
• Photos or pictures of animals (UV color printing only)
• Photos of finished products used as a design file
• Screenshots or web images
• More than 2 colors (for laser engraving — $40 design fee to simplify)
• Shading, gradients, or shadows (for laser engraving — $40 design fee)
• Intricate designs such as crests or detailed emblems (UV printing accepted; $50 fee for laser engraving or sandblasting)
• Small text or fine lines that will not remain legible after engraving
• Low-resolution, blurry, or pixelated images ($50 design fee to adjust)

Option 1 — Revise your file (no cost)

For laser engraving: resubmit a high-quality JPG or PNG, at least 1000 x 1000 pixels, one solid dark color, no gradients. For UV color printing: resubmit a high-resolution full-color PNG or JPG.

Option 2 — We convert it for you (design fee applies)

A design conversion fee applies depending on complexity. Your order stays on hold until the fee is approved and paid.

Yes, but design services are not included with your order. A design fee applies for creating a logo from scratch, redrawing artwork, cleaning up low-quality files, converting non-production-ready files, or combining elements from multiple files. No fee is required if you submit a production-ready file and only basic resizing or placement is needed.

1. Place your order
2. Send your file or describe what you need
3. We confirm whether a design fee applies
4. We send an invoice before any work begins

All fees are confirmed before work begins. Design setup typically takes 3 to 5 business days.

Here is an example of a design where a fee was applied to make it laser-ready:

Original file

Edited file

Not through laser engraving. However, we now offer UV color printing if you want a full-color result.

UV color printing

UV ink is cured directly onto the surface in full color, including gradients, multi-color logos, photos, and portraits. UV printing is the required method for any portrait or photo of a person or animal — laser engraving and sandblasting cannot reproduce these. Hand washing is recommended for UV printed items.

Laser engraving on glassware

Creates a frosted white appearance. Color is not possible through laser engraving on glass. Even if your logo is colored, the result will always appear frosted white.

Laser engraving on stainless steel tumblers

The laser removes the powder-coated layer, revealing the raw stainless steel underneath as a metallic silver finish. The engraved area will not match your logo color.

Laser engraving on leatherette

Results vary by material. Common results include black, silver, or gold. Check the product listing photos to see the exact engraved color for each leatherette option.

Your total cost depends on: how many items you order, whether all items use the same design, and the customization method selected. Select the pricing tier matching your total quantity, then enter the exact number of items in the quantity field.

Yes, but each design must be ordered separately using its own quantity tier. Quantities from different designs do not combine.

Different back engravings, same front design

If all items share the same front design but need different text on the back (such as individual names), keep it as one order. There is a $3 fee per unique back design.

Branded glassware

Beer glasses, whiskey glasses, shot glasses, wine glasses, pilsners, pints, and decanters. Laser engraving and sandblasting available on all glassware. UV color printing available on select glassware (hand washing recommended).

Branded drinkware and tumblers

Stainless steel tumblers, travel mugs, and water bottles. Laser engraving standard.

Corporate gift items

Leatherette coasters, slate coasters, leatherette patches, and curated gift sets.

Both permanently etch your design into the glass. Every glass starts with laser engraving. Sandblasting is an optional second finishing stage available on all glassware. It is not available for tumblers, bottles, or leatherette.

Laser engraving (standard on all glassware)

Creates a frosted white appearance. Clean and professional. Best for bold logos, simple text, and most bulk and corporate orders. Included with every glass at no extra cost.

Sandblasting (premium upgrade, available on all glassware)

Performed after laser engraving. Carves the design deeper using high-pressure abrasive, resulting in smoother edges, sharper detail, and a more premium finish. Best for fine lines, small text, intricate logos, and executive-level gifts.

Choose laser engraving if: you want a permanent, dishwasher-safe result, your logo is bold and simple, or you are ordering in bulk with no color requirement.

Choose UV color printing if: your design requires full color, gradients, photos, or portraits. UV printing is the only method that can reproduce portraits and photos of people or animals. Hand washing is recommended for UV printed items.

UV prints are cured directly onto the surface with no raised edges and no peeling. They hold up far better than vinyl.

Laser engraving is permanent. The design is physically etched into the surface so it will never fade, peel, or wear off no matter how many times it is washed. Vinyl is a film applied on top that lifts over time, especially on curved drinkware.

We also offer UV color printing, a big step up from vinyl for full-color designs. UV ink is cured directly onto the surface with no raised edges, no peeling, and no layering issues. It handles fine details and multi-color designs in a single pass.

For the longest-lasting result, especially on items that get machine washed frequently, laser engraving wins. For full color that holds up far better than vinyl, UV printing is the way to go. Hand washing is recommended for UV printed items.

Yes. Glassware is made through a high-heat molding process and small variations naturally occur. These are not defects. You may notice small air bubbles near the rim, light surface marks, slight thickness variation, or minor unevenness. These do not affect engraving quality or usability.

What qualifies as a true defect

• Cracked glass
• Chipped rims
• Structural damage

Only true defects qualify for replacement.

We include a small engraving on the bottom of most glassware to identify the craftsmanship and origin of the product. It is intentionally subtle, placed on the bottom only, and not visible during normal use or display. We do not remove this branding. By placing an order, you acknowledge and accept this standard mark.

1. Choose the correct product and pricing tier that matches your total item count
2. Select your customization option: laser engraved (standard), sandblasted (premium), or UV color printed (full color) if available
3. Enter the exact total quantity in the quantity field
4. Submit your design after checkout via the personalization link in your confirmation email, or via our design form at bit.ly/CBDform

Each design must be ordered separately using its own quantity tier. Quantities from different designs do not combine. Each design is priced based on its own quantity, not your total order.

1. Submit your file via the personalization link or design form at bit.ly/CBDform
2. Wait for us to confirm the required fee, or review the Design Fee Breakdown above and match your artwork to the correct category
3. Purchase the applicable design fee using the link we provide
4. After payment, we convert your artwork, confirm placement and sizing, and move your order forward

Listings with a personalization link

You will receive a link via email after checkout. Upload your design using the live preview tool. The submitted preview acts as your final proof.

Listings that use a form

Submit your logo through our design form at bit.ly/CBDform after placing your order. We review the file, convert it if needed, and send you the production-ready file for confirmation before engraving or printing begins.

Listings with a personalization link

The live preview you submit serves as your final proof. It shows your design placed on the product with approximate position and size.

Listings that use a form

We send you the production-ready file with placement and size details for confirmation before production begins. We do not create visual product renderings for form-based submissions. If you want a visual mockup, it can be requested for a $35 design fee.

Before production starts, you may request one revision at no charge covering small adjustments to placement, size, or layout. Request changes as early as possible. Once production has started, changes are not possible. Approved designs are treated as final.

Yes, but a $10 Photo Approval Fee applies. We pause after the first item and send a photo via text message for your approval before continuing.

• Include a valid cell phone number with your order
• Respond quickly as delays in approval delay the rest of the order
• This step confirms placement, size, and appearance. It is not a redesign step.

We can engrave or print a trademarked logo only if you own the business or brand it belongs to, or you created it yourself.

When we CANNOT proceed

• The logo belongs to another company or brand
• School, college, or university logos
• Sports team or league logos
• Government, military, or organizational insignia
• Logos found online that you do not own

1. Confirm ownership. If you own the brand or created the logo, submit it normally.
2. Determine if permission is required. Permission is required for logos belonging to schools, sports teams, other companies, or any brand you do not own.
3. Provide documentation. A licensing agreement, written permission from the brand owner, or other proof of authorized use is required.

If authorization cannot be provided, replace the logo with an original design or text-only alternative. Orders remain on hold until resolved.

All times are estimates, not guarantees. Processing begins only after your design is submitted correctly, all fees are paid, and any proof is approved. Business days only — weekends and holidays do not count.

No. Delivery dates are not guaranteed, including the estimated dates shown by Etsy. These system-generated estimates do not account for production queues, design approvals, or order complexity and are frequently inaccurate.

Shipping upgrades reduce transit time after your order ships. They do not shorten production time, move your order ahead in the queue, or guarantee a delivery date.

Contact us before placing your order. Share the product, quantity, required delivery date, and shipping destination. We will confirm whether your timeline is achievable before you proceed.

Rush orders

Rush production may be available for certain order sizes. Rush requests must be approved in advance and may require a rush fee plus upgraded shipping. Delivery dates are still not guaranteed even with rush options.

Yes, but rush availability is limited and not guaranteed. Rush orders must be approved before you place your order. Message us with the product, quantity, required delivery date, and shipping destination.

If approved, a rush production fee may apply. Upgraded shipping is usually also required. Both are separate charges. Delivery dates are not guaranteed even with rush production and expedited shipping.

1. Contact us before ordering with your product, quantity, required delivery date, and shipping destination
2. Wait for rush approval. Rush orders are not automatic.
3. Pay any applicable rush production fee if approved
4. Upgrade your shipping. We will send an invoice based on order size and destination.
5. Submit and approve your design immediately after ordering. Delays in design approval may cancel rush eligibility.