1. General

2. Reach Us Anytime

3. Returns & Exchanges

4. Customized Products

5. In Case of Issues

At Custom Brand Depot, ensuring you're satisfied with our products is fundamental to everything we do. 

While we're dedicated to creating top-notch custom items, we acknowledge that sometimes errors may occur despite our best efforts. Rest assured, we're fully committed to making things right.

Although custom products typically don't offer a return option, our policy is designed to prioritize your needs. If you encounter any issues with your order, please don't hesitate to get in touch with us within 30 days of delivery. 

Our specialized support team is standing by to assist you. Your satisfaction is important to us, and we're here to ensure your needs are met every step of the way.

Our dedicated Customer Care Team is available to assist you anytime.

CALL US:

Phone: (605) 681-6656

EMAIL US:

support@custombranddepot.com

Feel free to reach out to us for any assistance or inquiries you may have.

We offer returns for unopened, unused blank products in their original packaging within 90 days of purchase. If an item is defective, just provide photos, and we'll handle the return shipping. Shipping costs for all other returns are the customer's responsibility.

At Custom Brand Depot, we adhere to industry standards and cannot accept returns on products once they've been customized with your design or text and printed. However, your satisfaction is our priority. With our free virtual proof policy, you can review and approve your design before engraving begins. We consider your approval on the digital proof as final, as orders are not sent to production without it. 

For added assurance, you can request a free product sample (up to a $10 value for qualifying customers/addresses) to ensure you know exactly what you're getting before it arrives. If any changes are needed, please reach out to us.

While we strive for excellence, we understand that mistakes can happen. If you receive a flawed or misprinted item, please send us photos within 10 working days of receiving your order. We'll assess the issue and work with you to find the best solution because your satisfaction is our top priority!

Please remember to report any returns or complaints within 10 working days of receiving your order to ensure prompt processing. This policy ensures we maintain top-notch service for all our valued customers.

At Custom Brand Depot, we're not just a product provider—we're your dedicated partner in achieving satisfaction every step of the way.