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    • ☎ (605) 681-6656
    Free Shipping On All U.S. Orders

    Frequently Asked Questions

    Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us at support@custombranddepot.com. We’re always here to help!
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    Last updated: March 2024
    1. General Questions
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    2. Product Questions
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    3. Payment Questions
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    4. Shipping Questions
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    5. Contact Questions

    1. General Questions

    What types of products do you offer?

    Custom Brand Depot specializes in custom engraved items. Our product range includes but is not limited to:

    • Custom Engraved Glassware
    • Custom Engraved Tumblers
    • Custom Tumbler Accessories

    What is your return policy?

    Although custom products typically don't offer a return option, our policy is designed to prioritize your needs. If you encounter any issues with your order, please don't hesitate to get in touch with us within 30 days of delivery.  Check Refund Policy 

    How do I track my order?

    Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

    Can I cancel or modify my order?

    We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. Unfortunately, we can't cancel or modify the order once it's already sent to production.

    2. Product Questions

    What are the benefits of choosing laser engraving for my customized item?

    Laser engraving offers several advantages for customization. It provides precise and intricate detailing, ensuring that your design or logo is accurately replicated on the surface of the item. Additionally, laser engraving results in a permanent mark that is resistant to fading, scratching, or wear over time, ensuring long-lasting visibility of your branding or design. 

    How much do custom engraved items cost?

    The cost of your customized items depends on factors such as the type of product and quantity ordered. Custom Brand Depot offers bulk volume discounts on all orders.

    Can I customize my item with my own design or logo?

    Absolutely! Custom Brand Depot specializes in engraving company logos, artwork, or designs on our products, making them ideal for promotional events, corporate gifts, and more.

    How do I send my artwork, logo, or design to you?

    You can conveniently upload your artwork, logo, or design directly on the custom product page. Simply navigate to the product you've chosen, and you'll find an upload feature where you can attach your files. Alternatively, if you prefer, you can also email your artwork to info@custombranddepot.com with your order number in the subject line.

    Is the custom drinkware dishwasher safe?

    Yes, most of our custom drinkware are dishwasher safe, providing convenience and ease of maintenance for everyday use.

    3. Payment Questions

    What payment methods do you accept?

    We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

    Is my payment information secure?

    Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

    4. Shipping Questions

    How long does shipping take?

    Shipping time varies depending on your location and the shipping method you choose. Standard production time for custom Custom Drinkware is 1-2 weeks. If you need your items faster, please email us at support@custombranddepot for priority processing. With Priority Processing, our team will ship your order out within 1-3 business days after approving your digital proof.

    How much does shipping cost?

    Shipping costs will vary but are roughly $1 per item. We offer standard free shipping for US orders over $200. If you need expedited shipping we can also accommodate this as well. 

    Do you offer free shipping?

    Yes, we offer free shipping on US orders above $200.

    5. Contact Questions

    How can I contact customer service?

    You can reach our customer service team by emailing support@custombranddepot.com or by calling our phone number (605) 681-6656.

    What are your business hours?

    Our business hours are Monday through Friday from 9:00am to 5:00pm CST.

    How can I provide feedback?

    We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@custombranddepot.com.

    Do you have a physical address?

    Yes, we do have a physical address. Our headquarters is located at Pierre, South Dakota.