Shipping Policy
Thank you for choosing Custom Brand Depot! Here’s everything you need to know about our shipping policy:
Last updated: March 2024
1. Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation. However, during peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods
We offer several shipping methods to ensure your order reaches you in a timely manner. Our standard shipping options include:
- Standard Shipping (3-5 business days)
- Expedited Shipping (1-3 business days)
- International Shipping (timing varies by destination)
3. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs during the checkout process before finalizing your order.
We may offer free shipping promotions periodically, so be sure to check our website or social media channels for any ongoing offers.
4. Shipping Restrictions
We're thrilled to offer worldwide shipping! Custom Brand Depot ships to locations across the globe. However, please note that certain restrictions may apply to specific destinations. We recommend checking with your local customs office for any import restrictions or duties that may apply to your order.
Please ensure to provide a valid physical address for shipping.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
6. Lost or Damaged Packages
We take great care in packaging your order to ensure it arrives safely. However, if your package is lost or damaged during transit, please contact us immediately so we can assist you in resolving the issue.
7. Customs and Duties (International Orders)
For international orders, please note that you may be subject to customs duties and taxes imposed by your country’s customs office. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
8. Holiday Shipping
During holidays or peak seasons, shipping carriers may experience delays. We recommend placing your orders in advance to ensure timely delivery during these periods.
9. Questions or Concerns
If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer service team at support@custombranddepot.com.
10. Policy Updates
We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected on this page, so please check back periodically for updates.
By placing an order with Custom Brand Depot, you agree to the terms outlined in our shipping policy.
Thank you for choosing Custom Brand Depot! We appreciate your business.
Contact Us
(605) 681-6656
info@custombranddepot.com
Pierre, South Dakota